Observing, testing and information gathering are essential precursors to better understanding the end-user and the environment. Indeed past studies for transportation, medical and institutional service providers have helped to identify important but unsuspected stakeholder needs and expectations. Preliminary studies feed into problem-solving and have proven to be cost-effective prior to embarking on major investments to enhance user experiences and service touchpoints.
Enterprises / Institutions
Information gathering and analysis
Benchmarking and best practices
PBSC Urban Solutions
Stationnement de Montréal UdeM Librairies