Observing, testing and information gathering are essential precursors to better understanding the end-user and the environment. Indeed past studies for transportation, medical and institutional service providers have helped to identify important but unsuspected stakeholder needs and expectations. Preliminary studies feed into problem-solving and have proven to be cost-effective prior to embarking on major investments to enhance user experiences and service touchpoints.
Information gathering and analysis
Benchmarking and best practices
Société de Transport de Montréal
PBSC Urban Solutions
Stationnement de Montréal
Université de Montréal Librairies
City of Montreal